Customer Ally Team Staff Training - Skill Builder Training

Training Covers: 
 
How to Answer All Calls & Track Inbound Requests
Situational Training for Call handling & Estimate Follow-Up
How to execute an outbound campaign with confidence
Housecall Pro Configuration for CSRs
Tasks Management Tracking for CSRs
Tracking Time & Managing conflicting priorities
Creating Daily To-Do Tasks Schedules & Priority Lists
Each member receives  a certificate of completion 
 
OUTCOME:
We create an optimized Workflow Routine for the Peak Season & Soft Season
60 Hour Personalized & Live Training  (45 minute training sessions weekly)
SOP Templates 
Employee Scorecards 
Accountability & Learning Pathway exercises 
 
Training Packages: 
$299 per month for Essential Training (new to role)
$499 per month for Skill Builder Training (break bad habits/under 5 years in role)
$799 per month for Accelerate Training (sole support member/displays potential)
$1,299 per month for Elite Training (leadership, department lead, full delegation of contact center, mentors other team members)
 
Schedule & Pace:
First 10 Weeks of Training: Meet weekly for 45 minutes in team/weekly solo session check-ins
Next 10 Sessions: Meet weekly for 45 minutes/bi-monthly solo session check-ins
Total Time to rapidly turn your team around with measurable results and the systems, process and measurement tools in place (average 2 - 4 months).  
 
Great for: 
New Hires 
New to Role
Refresher Training 
Annual Training 
Women in Construction Week (March) 
Staff Development (VAs, Onboarding, Interns)
Performance Action Plan training (employee is overperforming and has leadership potential)
Performance Improvement Plan training (employee is underperforming and needs assistance)
 
Management Support:
Training is recorded 
Never shared externally 
Training, Recap and video is shared with the session/manager
Check in and progress report after each session/manager